Paper: | SLP-L9.4 | ||
Session: | Using Multiple Perspectives in Emotion and Sentiment Analysis | ||
Session Time: | Friday, May 17, 08:30 - 10:30 | ||
Presentation Time: | Friday, May 17, 09:30 - 09:50 | ||
Presentation: | Lecture | ||
Topic: | Speech Processing: Speech Analysis | ||
Paper Title: | ACOUSTIC AND LEXICAL SENTIMENT ANALYSIS FOR CUSTOMER SERVICE CALLS | ||
Authors: | Bryan Li; Columbia University | ||
Dimitrios Dimitriadis; Microsoft | |||
Andreas Stolcke; Microsoft |