| Paper: | SLP-L9.4 |
| Session: | Using Multiple Perspectives in Emotion and Sentiment Analysis |
| Location: | Syndicate 3 |
| Session Time: | Friday, May 17, 08:30 - 10:30 |
| Presentation Time: | Friday, May 17, 09:30 - 09:50 |
| Presentation: |
Lecture
|
| Topic: |
Speech Processing: Speech Analysis |
| Paper Title: |
ACOUSTIC AND LEXICAL SENTIMENT ANALYSIS FOR CUSTOMER SERVICE CALLS |
| Manuscript Link: |
Click here to view manuscript on IEEE Xplore |
| Authors: |
Bryan Li, Columbia University, United States; Dimitrios Dimitriadis, Andreas Stolcke, Microsoft, United States |